At aqq9 Responsible Gaming —
Safety with fun

What does responsible play mean?

Responsible play means enjoying gaming while staying aware of your own limits — your time, finances, and overall well-being. At aqq9, we believe betting is a legitimate form of entertainment, as long as it stays within your control. The core idea of responsible play is simple: you control the game; the game does not control you.

Millions of young people across Bangladesh are now interested in online gaming and betting. aqq9 wants that interest to translate into a healthy, positive experience. Responsible gaming isn't just a policy — it's a commitment we make to every player.

• Gaming is for entertainment only — not a substitute for income
• Chasing losses by increasing your bets is dangerous
• Make sure gaming never gets in the way of your family, work, or studies
• Never spend beyond your set budget
• Avoid using gaming to cope with stress or sadness

Signs of Problematic Gaming

We often cannot tell when casual entertainment starts becoming a problem. As part of responsible play at aqq9, we want you to be able to recognize the warning signs below.

Practical tips for safe and responsible gaming

We are sharing a few simple but effective tips for responsible play at aqq9. Following these will help keep your gaming experience positive at all times.

• Set a Weekly Budget: Decide in advance how much you'll spend each week and don't go beyond that limit
• Set Your Time: Set a daily time limit for how long you'll play — use an alarm and stick to it
• Take a Break After a Loss: Chasing losses by playing non-stop only leads to greater losses
• Play With a Clear Head: Never place bets when you're stressed, angry, or under the influence
• Don't play just to win: Focus on entertainment, not winning — that way a loss won't ruin your mood
• Take regular breaks: Take at least a 10-minute break every hour — get up, walk around, drink some water
• Let Your Family Know: Stay open about your gaming — hidden habits can often grow into serious problems
• Keep up other hobbies: Make sure gaming does not become your only leisure activity

Limit-Setting Features at aqq9

Aqq9 gives you multiple tools to stay in control of your gaming. As part of responsible play, you can set the following limits at any time from your account settings.

• Daily deposit limit: Set the maximum amount you can deposit per day
• Weekly or Monthly Loss Limit: Betting will automatically stop once you reach a set loss amount
• Session Time Limit: Set a limit on how long you can play in a single session
• Cooling-off period: Temporarily disable your account for a set number of days
• Reality Check Notifications: Get periodic reminders showing how long you've been playing

Self-Exclusion Service

If you feel like you need an extended break from gaming, use aqq9's self-exclusion service. It's an important part of responsible gaming and completely free.

• 1
  Contact Support

  Contact our Support team via Live Chat or email to request a self-exclusion.

• 2
  Select a Duration

  30 days, 3 months, 6 months, or permanent exclusion — choose the duration that works for you.

• 3
  Instant account closure

  Your account will be locked immediately upon request and no marketing communications will be sent.

• 4
  Reactivation Process

  If you'd like to reactivate your account after the period ends, you'll need to contact Support, and a cooling-off period will apply.

Protection of minors

Aqq9 strictly prohibits anyone under 18 from accessing the gaming platform. As part of our commitment to responsible play, we have put multiple layers of protection in place to keep minors safe.

• Age verification is mandatory at registration
• Identity verification is carried out through the KYC process
• Suspicious accounts may be suspended for verification at any time
• Parents are advised to use parental control software on their devices
• If a user is found to be a minor, their account will be permanently closed

Professional Support Organizations

Beyond aqq9's own support, there are professional organizations that offer free help for gaming addiction and mental health concerns. As part of responsible play, we are sharing these resources with you.

• Kaan Pete Roi: Bangladesh Mental Health Support Helpline — 01779-554391
• National Mental Health Helpline: 16789 (operated by Komek Hospital)
• Gamblers Anonymous: An international organization supporting people with gaming addiction
• Talk to Your Family: An open conversation with someone close to you is often the most effective solution